Teamd Privacy Policy

A legal disclaimer Dated Septmber 2026

1. About this policy

Teamd is a hospitality recruitment marketplace that connects hospitality team members with venues and employers.

Teamd is operated by jointeamd.com.au, ABN 85 430 457 167

This Privacy Policy explains how we collect, use, store and disclose personal information when you use the Teamd website, marketplace, mobile application or related services.

2. Information we collect

Depending on how you use Teamd, we may collect:

Your name, email address, telephone number and location.
Your login and account information.
Profile photographs and profile introduction videos.
Employment history, hospitality experience, skills and qualifications.
Certifications, licences and work-right information.
Role preferences, availability, preferred locations and pay expectations.
Information about whether you have a driver’s licence or access to transport.
Business names, venue details and business representative information.
Shortlists, searches and interactions with profiles.
Messages exchanged through Teamd.
Video interview information and technical connection data.
Payment and transaction information, where applicable.
Support enquiries, feedback and correspondence.
Device, browser, IP address, usage, cookie and analytics information.

Please do not upload sensitive information that Teamd has not specifically requested.

3. How we collect information

We generally collect personal information:

Directly from you when you register, build a profile, contact us or use Teamd.
From other Teamd users when they communicate or interact with you.
Automatically through cookies, analytics and platform activity.
From service providers or third parties where you have authorised the collection or where permitted by law.

4. How we use personal information

We may use personal information to:

Create and manage Teamd accounts.
Display team-member and business profiles.
Help hospitality businesses search for suitable team members.
Help team members be discovered by hospitality businesses.
Provide messaging, shortlisting and video-interview features.
Verify information or documentation where verification is offered.
Process payments and manage subscriptions.
Provide support and respond to enquiries.
Send service updates, security notices and account communications.
Send marketing communications where you have consented.
Monitor performance and improve Teamd.
Prevent fraud, misuse and security incidents.
Meet our legal and regulatory obligations.

5. Profile visibility and communication

Information included in a team-member profile may be made available to registered hospitality businesses using Teamd. This may include your name, photograph, profile video, general location, experience, skills, availability and work preferences.

Business and venue information may be made available to team members.

Users should only use information obtained through Teamd for legitimate recruitment, employment and workplace communication purposes. Users must not copy, publish or use another person’s information for unrelated purposes.

6. Photos, videos and video interviews

Profile photos and introduction videos may be visible to businesses using Teamd.

Teamd does not record or retain live video interviews unless users are clearly notified and any required consent has been obtained. [Confirm this statement with Chad and your video provider.]

Users must not record, download or distribute another person’s interview or profile content without appropriate permission.

7. When we disclose information

We may disclose personal information:

To Teamd users as necessary to provide the marketplace.
To technology, hosting, database and application providers.
To video, email, SMS, analytics, payment and customer-support providers.
To professional advisers, insurers and auditors.
To regulators, courts, law-enforcement bodies or other parties where required by law.
In connection with a business sale, restructure or transfer, subject to appropriate protections.
To another party with your consent.

We do not sell personal information.

Our service providers may only use personal information to provide their services to Teamd, subject to their contractual and legal obligations.

8. Overseas processing

Some Teamd technology providers may store or process information outside Australia.

These locations may include [ask Chad to list the countries used by Bubble, Wix, the video provider, payment provider, analytics service and email service].

Where required, we take reasonable steps to ensure overseas recipients handle personal information appropriately.

9. Cookies and analytics

Teamd may use cookies and similar technologies to:

Keep users signed in.
Remember preferences.
Maintain platform security.
Understand how Teamd is used.
Improve website and marketplace performance.
Measure marketing activity.

You can control some cookies through your browser settings, although disabling them may affect how Teamd works.

10. Storage and security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, interference, unauthorised access, modification and disclosure.

These measures may include access controls, authentication, encrypted connections, platform privacy rules and restricted administrative access.

No online platform can guarantee absolute security. Users are responsible for protecting their passwords and account access.

11. Retention and deletion

We retain personal information only for as long as reasonably necessary to provide Teamd, meet legal obligations, resolve disputes and protect the platform.

When information is no longer required, we will take reasonable steps to delete it or remove identifying details, subject to legal, backup and record-keeping requirements.

You may request account deletion by contacting us at hello@jointeamd.com.au.

12. Accessing or correcting your information

You may access and update certain information through your Teamd account.

You may also contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before completing a request.

In some circumstances, the law may permit us to refuse a request. If this happens, we will explain the reason where required.

13. Marketing communications

We may send marketing communications where you have consented or where otherwise permitted.

You can unsubscribe using the link contained in a marketing email or by contacting us. You may still receive necessary account, security and service communications

14. Privacy questions and complaints

If you have a question, concern or complaint about privacy, contact:

Teamd Privacy Contact
Email: hello@jointeamd.com.au
Location: Sunshine Coast, Queensland

Please explain your concern and provide enough information for us to investigate it. We will acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

15. Third-party services

Teamd may contain links to external websites or services. Their privacy practices are governed by their own policies, and Teamd is not responsible for how independent third parties handle information.

16. Changes to this policy

We may update this Privacy Policy when Teamd’s services or legal obligations change. The current version will be published on our website with its effective date.

17. Contact us

For questions about this Privacy Policy, contact hello@jointeamd.com.au